Shipping Update

Please be aware that delivery timescales quoted below are estimates, and are calculated from dispatch date. Because the kaya is always made fresh, it may not be dispatched immediately even if Special Delivery is selected. If you have a specific date that you need to receive the kaya by, please put this in the Order Notes.

Please allow up to ten days from the date of your order for it to be delivered. This is because I always make the kaya fresh, and only dispatch between Monday – Wednesday to ensure it does not get stuck in the postal system over the weekend.

  • Orders of 1 – 4 jars: These will be sent via Royal Mail 1st Class (untracked) delivery. In most cases, these are delivered within 1 – 3 working days.
  • Orders of 5 jars or more: These will be sent via DPD or UPS. In most cases these are delivered by the next working day, and you will receive email notifications about the progress of your delivery. If you provide your telephone number at checkout, you will also receive SMS notifications from the courier.
  • If you require your order by a specific date: The only postal service with a guaranteed delivery date is Royal Mail Special Delivery, guaranteed for delivery by the next working day. This is only available for a maximum of 4 jars per order. The guarantee is limited to a refund of the cost of your order including delivery, and not for any other associated costs. There is an additional charge of £5.50 for this service.

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